We'd like to know...


Your first name/business:
Your URL: Your eMail:

Dear Customer:
We want to thank you for giving us the opportunity to serve you.
Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,
Karen & Diane
BK Designworks, LLC

PS: Optional Name, URL and EMail info above used purely for identification of respondents, held in strict confidence, and will never be sold.

 
How would you rate our customer service?
In thinking about your most recent experience with BK Designworks, was the quality of customer service you received?
Very Poor Somewhat Unsatisfactory About Average
Very Satisfactory Superior Other

If you indicated that the customer service was unsatisfactory...
...please describe briefly what happened, and what, if any, steps were offered towards resolution.
Were you satisfied with the result?

How would you rate the quality of our products?
Very Poor Somewhat Unsatisfactory About Average
Very Satisfactory Superior Other

If you indicated that the quality was unsatisfactory...
...please briefly describe your concerns, and what, if any, steps were offered to address them.
Were you satisfied with the result?

How would you grade our responsiveness to your needs?
Very Poor Somewhat Unsatisfactory About Average
Very Satisfactory Superior Other

Why do you buy products from us?
Convenience: location, hours
Fast Service
Pricing
Low Minimums
Quality
Other:

How do we compare in Price with our competitors? in Quality?

What services or products do you use most often?

What services or products do you think you'd use least often, or not at all?

Are there services or products that we currently do not offer that would help you out?

What products are you currently buying elsewhere that you would purchase from us if we offered them?

Are there any other comments, suggestions, ideas or concerns about our customer service or products that you would like to add?

Considering the total package available at BK Designworks, including customer service, diversity of offerings, and cost, how satisfied are you with your experience(s) at BK Designworks?
Very Satisfied Somewhat Satisfied Neutral
Somewhat Dissatisfied Very Dissatisfied
Would you recommend us to someone else?
Absolutely
Probably
Probably not
 
Thank you so much for your valuable feedback!
We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any questions, comments or concerns about this survey or our services, please Contact us at:

BK Designworks, LLC
Karen Berger & Diane Kowalczyk
P.O. Box 683
200 Albany Turnpike, Rte.44
Canton, CT 06019
860-693-6342
email: info@bkdesignworks.com
www.bkdesignworks.com

Thanks again!